FAQs

- Frequently asked questions by customers -
FAQs

Check-in

Check-in starts at 2:00 PM
Check-in ends at 9:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM – 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

* Extra-person charges may apply and vary depending on property policy * Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges * Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed * Guests must contact this property in advance to reserve onsite parking * This property accepts credit cards, debit cards, and cash * Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Pets

  • Pets not allowed

Fees

You’ll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October – 31 March, EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April – 30 September, EUR 2.50 per person, per night for adults; EUR 1.25 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 7)
  • Secured self parking fee: EUR 25 per day
  • Late check-in fee: EUR 20 for check-in between 10:00 PM and 7:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Know Before You Go

  • One child 3 years old or younger stays free when occupying the parent or guardian’s room, using existing bedding.

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